Below you will find answers to most of the common questions that we receive about ID:webArchive. Should you have any further questions, please contact us. We are happy to help!
More a solution, less a ‘kit’. We have been in the document imaging and document management arena for over 17 years. Our imaging software, ID:webArchive, is currently in production with well over 10,000 users in several industry segments. At every turn, our product designers have been attentive to the importance of ease of use, power, and user flexibility. We pride ourselves on the non-proprietary, open architecture, adaptable features of ID:webArchive. Our powerful and adaptable software system will quickly improve your organization’s efficiencies and support greater customer service. ID:webArchive can deliver measurable benefit in less time and with less cost than other imaging packages.
How can ID:webArchive protect my documents?
With ID:webArchive, your information will be protected when disaster strikes. As records accumulate, protecting irreplaceable documents and maintaining data confidentiality becomes a huge undertaking. Recent national events such as terrorist attacks, floods, hurricanes, and fires emphasize the importance of this disaster protection. Equally important is meeting regulatory compliance guidelines that demand records be secure. This, too, is challenging as it’s difficult to block access to entire file cabinets or file rooms without affecting workflow. With ID:webArchive the entire history of your organization can reside on redundant disk in a secure location. Digital backup of your organization will fit on a tape small enough hold in your hand, virtually eliminating the risk of lost data. Employees will be able to quickly access documents while also limiting the availability of confidential information by assigning user access privileges. With ID:webArchive, documents are accessed only with an authorized username and password.
What kind of training is available?
We have standard training curriculum for users at several levels; casual users, power users and administrators. Our training staff is happy to train groups of 8 or less on general use of the system or develop a specific curriculum. Training is available via webEx or on-site. Please email firstname.lastname@example.org or call (877) 698-3535 for pricing.
In which format can ID:webArchive store images?
JBIG, JPEG, JPEG2000, PNG, TIFF, GIF. ID:webArchive defaults to TIFF for black and white images and JPEG for color images. Do you need something not mentioned here? We are constantly improving the product, adding features at the request of our users.
Can I scan landscape and portrait documents together?
Yes. After scanning all the documents in the batch, ID:webArchive will allow you to rotate individual pages as necessary before saving it to the server. We have made changing scanning characteristics easy by the use of ‘scan profiles’, selected with a single click.
How accurate is OCR?
ID:webArchive utilizes the OmniPage 16 OCR engine, the class-leader in recognition. OmniPage boasts a 99%+ accuracy rate.
What are your technical support and customer service hours?
ID:webArchive Customer Service and Support can be reached at (877) 698-3535 Monday through Friday between 7:00 a.m. and 5:00 p.m. Central Time. Other arrangements can be made as needed.
Can I import a file from my computer to ID:webArchive?
Yes, you are able to import files from your computer into ID:webArchive system through one of four ways. The Virtual Print Driver will create image files from within any Windows application. This feature eliminates the need to print before scanning. In addition, you can import image files or MS Office files directly from within scan mode. A Windows dialog box makes this intuitive and easy. Thirdly, automated import of files is supported through an image import application. This can run throughout the day, or be scheduled through the Windows scheduler. Lastly, in Workspace mode users with similar security can create and share an Office document before inserting them into the domain structure.
Does ID:webArchive provide access controls to our documents?
ID:webArchive has role and hierarchical security. The only people that have access to your documents are those you authorize. Administrators have the ability to assign users to one or more roles. A role will have security access to a document, a folder, a cabinet, a domain.
Does ID:webArchive keep an audit trail?
Yes. ID:webArchive has several different reporting tools available to keep track of who accesses documents, the date, time and actions taken for each image.
How long does it take to get ID:webArchive up and running?
ID:webArchive can be installed in 1-2 hours, depending upon what options you select. Our staff will work with you to determine a useful structure for your documents. We can then set up this first structure over a couple of days, working with your staff interactively. We will train them to be able to modify this later, or set up structures and domains on their own.
Will ID:webArchive work with my current data system?
Yes. ID:webArchive has an integration component. We are able to ‘couple’ it with your data system to minimize redundant data and data entry. When you index a document into ID:webArchive, this integration piece will go find the data from your data system to describe the document. A ‘synchronization’ component will automatically change the data in ID:webArchive when it changes in your data system.
Are there regular updates to ID:webArchive?
Yes. ID:webArchive is an evolving product line. It is currently in its third generation. Major releases can be expected two or three times per year. Each major release includes new features requested by our users. Some new features are optional (keeping the base cost down), but in every new release there are beneficial changes which are of value to our entire customer base. Our annual maintenance fee covers the major releases, as well as any maintenance releases.
Can I see a demo of ID:webArchive?
Absolutely! To schedule a WebEx demonstration, please email email@example.com or call (877) 698-3535.
We are ready to go green. How much will it cost us?
Green is the way to go! Please email firstname.lastname@example.org or call (877) 698-3535 for your customized quote.