Libria

FOIA Overload? One Simple Solution...Libria

Getting the right information to the right people within the right timeframe is a challenge. Libria software will simplify the time-consuming method of manually processing FOIA requests. Libria offers a comprehensive FOIA solution to manage the entire FOIA lifecycle: request capture, tracking, document gathering, correspondence, fulfillment, archival, and reporting.

How It Works

  • Step 1: Receive

    Constituents can submit their FOIA requests online through Libria's public-facing web portal.

  • Step 2: Gather

    Quickly gather paper documents and electronic files with built-in scanning and import utilities.

  • Step 3: Prepare

    Permanently block sensitive information in response documents with easy to use redaction tools.

  • Step 4: Generate

    Quickly send letters and emails with customizable templates and mail merge capability.

  • Step 5: Return

    Provide compiled response documents via email, a secure web portal, or hard copy.

  • Step 6: Report

    Track key metrics, maintain an audit history, and generate customizable reports.

Intuitive

Libria's standard workflow guides staff through a consistent process supporting prompt public service.

  • Training: 90 minute user training gives staff all they need to use Libria.
  • Drag-and-Drop: Import response documents and/or Microsoft Outlook emails and calendar events using drag-and-drop functionality.
  • Notifications: Automatic email notifications for new requests and rerouted requests.
  • Dashboard View: Search for frequent requesters and see request progress, volume, and approaching due dates.

Secure

Libria's security features keep your documents safe and secure providing only authorized access via role-based authentication.

  • Web-based Security: Administrative controls ensure your data is safe.
  • User Access: Manage what each user can see, modify, and update.
  • Redaction: Tamper-proof redactions ensure your information remains safe.
  • Audit Logging: Recording all user actions on request processing provides more transparency and greater accountability.

Support

Libria's development team is available to provide technical support, system enhancements and custom integration if needed.

  • Deployment: Available in both cloud and on-site deployment options.
  • Customization: Libria's development team can build a custom interface with your document management system or import documents from a legacy FOIA system.
  • Custom Reports: Upon request, custom reports can be developed and added to the reports library.
  • Training: Web-based or on-site training is available for individuals and whole organizations.
  • Daily Support: Email, phone, and on-site support are available daily.

Compliant

Notifications of upcoming deadlines keep your agency in compliance with FOIA laws.

  • Email Notifications: Alert key staff when a request needs their attention.
  • Reports Module: Help staff monitor compliance with FOIA requirements.
  • Storage: Store all correspondence, source documents, and redacted response documents for future reference.

Flexible

Tailor Libria’s letter templates and workflows to meet your organization’s FOIA needs.

  • Customize: Mold Libria to fit your FOIA processes, security, and compliance needs.
  • Collaboration: When necessary, multiple departments can collaborate on requests.
  • Report Format: Save any report in PDF format, excel or print a hard copy.
  • Route: Send to multiple users and establish rules regarding which users are to complete the task before it moves to the next step.
  • Mobile ready: Access from your iPad or tablet when away from the office.

Efficient

Libria’s standard configuration installs in an afternoon and satisfies FOIA requirements right out of the box.

  • Search vs. Submit: Using the Web Portal, citizens can search for information instead of submitting new requests.
  • Templates: Out-of-the-box FOIA templates streamline request processing with minor customization.
  • Workflow: Automatically route FOIA requests to the appropriate staff member and streamline processes to respond quickly to each request.
  • Status: Requestors can check the status of a request using their automatically-assigned tracking number.
  • Response: Combine electronic files and paper documents into one response packet and use customizable templates to make sending response letters simple.
  • Download: Let requestors download their requested documents from Libria’s web portal.

Schedule a one-on-one demonstration or try Libria free for 30 days.

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