Libria

Intuitive

Libria's standard workflow guides staff through a consistent process supporting prompt public service.

• Training: 90 minute user training gives staff all they need to use Libria.
• Drag-and-Drop: Import response documents and/or Microsoft Outlook emails and calendar events using drag-and-drop functionality.
• Notifications: Automatic email notifications for new requests and rerouted requests.
• Dashboard View: Search for frequent requesters and see request progress, volume, and approaching due dates.

Secure

Libria's security features keep your documents safe and secure providing only authorized access via role-based authentication.

• Web-based Security: Administrative controls ensure your data is safe.
• User Access: Manage what each user can see, modify, and update.
• Redaction: Tamper-proof redactions ensure your information remains safe.
• Audit Logging: Recording all user actions on request processing provides more transparency and greater accountability.

Support

Libria's development team is available to provide technical support, system enhancements and custom integration if needed.

• Deployment: Available in both cloud and on-site deployment options.
• Customization: Libria's development team can build a custom interface with your document management system or import documents from a legacy FOIA system.
• Custom Reports: Upon request, custom reports can be developed and added to the reports library.
• Training: Web-based or on-site training is available for individuals and whole organizations.
• Daily Support: Email, phone, and on-site support are available daily.

Compliant

Notifications of upcoming deadlines keep your agency in compliance with FOIA laws.

• Email Notifications: Alert key staff when a request needs their attention.
• Reports Module: Help staff monitor compliance with FOIA requirements.
• Storage: Store all correspondence, source documents, and redacted response documents for future reference.

Flexible

Tailor Libria’s letter templates and workflows to meet your organization’s FOIA needs.

• Customize: Mold Libria to fit your FOIA processes, security, and compliance needs.
• Collaboration: When necessary, multiple departments can collaborate on requests.
• Report Format: Save any report in PDF format, excel or print a hard copy.
• Route: Send to multiple users and establish rules regarding which users are to complete the task before it moves to the next step.
• Mobile ready: Access from your iPad or tablet when away from the office.

Efficient

Libria’s standard configuration installs in an afternoon and satisfies FOIA requirements right out of the box.

• Search vs. Submit: Using the Web Portal, citizens can search for information instead of submitting new requests.
• Templates: Out-of-the-box FOIA templates streamline request processing with minor customization.
• Workflow: Automatically route FOIA requests to the appropriate staff member and streamline processes to respond quickly to each request.
• Status: Requestors can check the status of a request using their automatically-assigned tracking number.
• Response: Combine electronic files and paper documents into one response packet and use customizable templates to make sending response letters simple.
• Download: Let requestors download their requested documents from Libria’s web portal.